Need Help? Contact Us
If you need help, our support team is on hand to assist with questions, account-related issues, verification, technical concerns, or general feedback. We aim to respond promptly and can help with deposits, withdrawals, game access, responsible gambling tools and verification requests. Contact us via live chat, email or phone and the team will guide you through account matters, payments or any site issues in a clear, practical way. If preferred, open a ticket and our agents will follow up.
| Department | Contact |
|---|---|
| Customer support | Live chat & email: [email protected] (live chat replies within minutes) |
| General enquiries | Email: [email protected] (response within 48 hours) |
| Affiliate enquiries | Email: [email protected] (partnerships and tracking) |
| Phone | +44 20 7946 1823 (call-back available) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account queries or when you need to send documents, email is the preferred contact method. Please contact [email protected] with a clear subject line and up-to-date contact information. Including your account username and relevant attachments helps us process requests faster and avoids delays; we aim to respond promptly but may need full details to resolve complex issues.
Contact Form
Response Time
Our support team aims to respond quickly to support requests. Most enquiries are answered within one business day. If your issue requires verification or detailed investigation, it may take longer depending on the complexity and information required. We’ll keep you updated throughout the process and do our best to resolve urgent matters as soon as possible.
Feedback
We’d love your feedback. Share suggestions or ideas to improve the website - we read every message and use feedback to make the service and user experience better. Send comments via live chat, or email [email protected]. Your input helps shape updates to promotions, site features and customer support, and is reviewed carefully by our team.