User Privacy Policy
This Privacy Policy explains how Trust Stake collects, uses and protects personal information when you use our services. We value your privacy and set out the categories of data we process, how we store and share it, and the choices available to you as an account holder. Please read this page to understand how we handle your information when you register, deposit, play or contact us.
Types of data we collect
We collect information that is necessary to provide our services, to meet legal obligations and to improve your experience. This includes three main groups described below.
Personal data
Personal data covers information that identifies you or allows us to contact you. Examples include your name, date of birth, postal address, email address, telephone number and identity documents supplied during verification checks.
Technical data
Technical data relates to how you access and use our site or app. This includes IP address, device and browser details, operating system, login timestamps, session identifiers and app usage data. We use this information to maintain and secure our systems and to diagnose issues.
Transactional data
Transactional data covers financial and activity records connected to your account. This includes deposits, withdrawals, payment method identifiers, bet and game history, bonus activity and communications about transactions or disputes.
Use of information
We use the information we collect to operate your account, process payments, carry out identity checks, provide customer support and detect and prevent fraud or money laundering. We also use data to maintain security, comply with legal obligations and to improve our services. Where we send marketing communications, we do so only with your consent and you can opt out at any time.
Data protection practices
We store data securely and restrict access to those who need it to perform their duties. Technical safeguards include encryption for data in transit and at rest, secure servers and regular security reviews. We also apply internal policies and access controls to limit unnecessary exposure of personal information.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and measure performance. Some cookies are essential for security and account access. Analytical cookies help us understand usage patterns and improve the site. Your browser settings allow you to manage or block cookies, but this may affect functionality.
User rights
Under applicable data protection law you may have rights to access the personal data we hold about you, to request correction, restriction of processing or deletion, and to object to certain processing. You can also request a copy of personal data in a portable format where applicable.
Access, correction and deletion of data
If you want to access, update or delete your personal data, contact us at [email protected]. We will respond to valid requests and may require verification before taking action. We retain information for as long as necessary to fulfil the purposes described here and to meet regulatory or legal requirements.
Information sharing and third parties
We may share information with third parties where necessary to provide our services - for example payment processors, identity verification providers, analytics partners and law enforcement or regulatory bodies when required by law. We require third parties to protect personal data and to use it only for permitted purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified to account holders via the site or by email. The current version is available on our website and applies from the published date.